on consumer ed

I'm a firm believer in writing strongly-worded letters of complaint when one is at the receiving end of shoddy customer service. But truth be told, while it makes me feel better to actively do something about the problem, I've never received an adequate response from the recipients of my missives. And now I know why. Perhaps I should have written my letters in longhand and included diagrams to illustrate my displeasure. Case in point...